Ever notice how everyone has their own definition of clean? When I worked at Starbucks, we had surprise health audits by EcoSure called QASA (Quality Assurance Standard Audits, pronounced Kw-ah-zuh). If you’ve been through it, you probably know the drill and I bet just mentioning it just brought back some stress.
During these audits, anything could set off a mark against us. During the first audit I was in charge of, our condiment shakers had dents in them. Turns out, those dents were seen as perfect spots for bacteria to hang out, and just like that, we were docked points for being “unclean” because of a few small dents. Now, whenever I see a dented shaker in any food setting, all I can think is “that’s not clean.”
It’s funny how specific experiences like that can shape what we consider clean or not. And this whole concept of cleanliness can really come into play in different scenarios, like when you’re selling or buying a house. Cleanliness (or the lack thereof) can actually be a major point of contention. So, to avoid any issues and make the whole process smoother, here are some guidelines and clauses you might want to think about including in your real estate transactions.
Photographic Proof
Encourage sellers to take detailed photos of the property’s condition immediately after it has been cleaned and before handing over possession. This documentation can serve as crucial evidence in case of disputes regarding cleanliness.
Professional Cleaning
While not always mandatory, recommending or requiring that the property be professionally cleaned before possession can set a standard of cleanliness that benefits both parties. Providing a list of recommended cleaning services can also be helpful.
Cleaning Clause
Include a clause in the contract specifying the expected condition of the property at the time of possession, such as “broom swept” or better. Clearly define what this term means to set proper expectations.
Condition at Possession
Specify that the property should be in the same condition at possession as it was when the contract was executed, with allowances for normal wear and tear. This ensures that the property is maintained until the final handover.
Removal of Personal Property and Debris
Clearly state that all personal property not included in the sale and all debris must be removed from the premises by the seller before possession. It may be important to specify if paint cans left behind for touch ups are included in this scope.
Final Walk-Through
Arrange for a final walk-through shortly before closing to allow the buyer to inspect the property. This can help identify any cleanliness or condition issues that need to be addressed.
Dispute Resolution
Outline a process for resolving disputes related to property conditions at possession. This may include provisions for holding funds in escrow until the dispute is resolved or agreeing on compensation for the cost of additional cleaning or repairs.
Early Possession Agreements
If possession is given before the official closing date, detail the expectations for property conditions and the responsibilities of each party during this period.
Expectation Management
Educate both buyers and sellers about the subjective nature of cleanliness and the standard of “broom swept” condition. Emphasize that this standard does not guarantee a home will meet all individual cleanliness expectations.
Seller Responsibilities
Advise sellers on the benefits of leaving the property in a clean and welcoming condition as a gesture of goodwill towards the buyers, potentially easing the transition and minimizing complaints.
Buyer Preparedness
Inform buyers that despite the cleanliness standard set in the contract, they may need to perform their own cleaning upon possession to meet their personal standards.
Cleaning Checklist
Provide sellers with a cleaning checklist to ensure a thorough cleaning of the property, covering areas often overlooked, such as inside cabinets, appliances, and closets.
Adjustment for Cleaning Costs
In cases where the property’s cleanliness at possession is not up to the agreed standard, include a mechanism for adjusting the closing costs to cover professional cleaning services.
Clarification of Terms
Define terms like “broom swept” and “normal wear and tear” within the contract to ensure both parties have a clear understanding of their obligations.
Continuous Communication
Maintain open lines of communication between buyers, sellers, and agents throughout the closing process to address any concerns related to the property’s condition promptly.
By implementing these guidelines, real estate agents can help ensure a smoother transition of home ownership and reduce conflicts related to the cleanliness and condition of the property at the time of possession. For more tips, tricks and guidelines on marketing and beyond, read some of my other posts!